Course duration: 2 months
With BPO job requirements, opening up for domestic as well as international call centres, the Call Centre Training program is a very lucrative course for anyone who is looking for a job in the BPO industry. It is a great opportunity for students, housewives and retired people who are interested in a back office profile. As Indian automobiles, telecommunication, insurance and banking sectors are all looking at rural penetration, domestic Call Centres are opening new doors for the individuals.
Keeping in mind the education background of the candidates and the industry requirements, our Call Centre Taining program covers essentials like English language skills, Listening skills, Selling skills, Telephone & Email etiquette. This program equips candidates for on-the-job success.
Key Elements
- Voice & Accent
- Intonation & Voice Modulation
- Effective Communication Skills
- Neutralizing Mother Tongue Influence
- Customer Handling Skills
- Tele-sales
- Keyboard Skills
- Interview Skills
- Insight to Call Centre industry
Minimum Qualification - 10 + 2
